If for any reason the Customer is not satisfied with their purchase, the items can be returned for an exchange of size/color or a refund within 14 calendar days from the date of receipt of the goods.

To be eligible for a return or exchange, the item must be in the same condition in which it was received, never worn or used, with the label and tag with seal, in its original packaging with the purchase receipt. 

To initiate the return, the Customer must contact us at negozio@lepiccinotti.it or via our WhatsApp contact +39 3513191833, from Monday to Friday from 10:00 to 17:00. We will provide you with instructions on how to proceed with the return. 

The return shipping, as well as the choice of courier, is the responsibility of the customer.

REFUND

The refund will be processed as soon as the returned items have been inspected and accepted by Le Piccinotti. The refund will be made via bank transfer, in the same currency as the original purchase.

DAMAGES AND PROBLEMS

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the problem and resolve it.  

You can contact us with any questions on the CONTACTS page, or at our number +39 3513191833. From Monday to Friday from 10:00 to 17:00.