Terms and conditions of sale
1. General Provisions
The sale of products offered on the Le Piccinotti website is governed by these Terms and Conditions of Sale.
The website and its sales services are operated by Le Piccinotti, with its registered office at Via Villa Glori 10, Brescia (BS), Italy, telephone 030 241 1262.
VAT NUMBER 03173840178
REA NUMBER BS-338440
For any information regarding purchases, orders, products, or these Terms and Conditions of Sale, customers may contact Le Piccinotti using the contact details provided on the website.
These Terms and Conditions of Sale apply to purchases made through the website and form an integral part of the sales contract concluded between Le Piccinotti and the customer.
Le Piccinotti reserves the right to amend these Terms and Conditions of Sale. The terms in effect at the time the order is submitted will apply to the customer.
2. Scope of application
The products are offered for sale to adults purchasing them for purposes unrelated to any business, commercial, artisanal, or professional activity.
By placing an order, the customer declares that they are at least 18 years old and are purchasing the products for personal use.
Purchases made by entities acting in the course of a professional or commercial activity are not subject to the consumer protection provisions, except as otherwise provided by law.
3. Product Information
Each product available on the website is accompanied, wherever possible, by a description of its main features, images, and information regarding availability, price, any variants, dimensions, materials, and other relevant characteristics.
Product images are for illustrative purposes only and may differ slightly from the actual product, particularly in terms of color, shade, brightness, size, or proportions, due to the settings of the customer's screen or device.
Le Piccinotti undertakes to provide accurate product information and to update the relevant descriptions as necessary.
Any product-specific features stated in the relevant product page shall prevail over purely illustrative images.
4. Product Availability
Product availability indicated on the website is subject to update and may vary.
If a product becomes unavailable after an order has been submitted, Le Piccinotti will promptly inform the customer and, where necessary, refund any payments already made for the unavailable product.
Le Piccinotti reserves the right to update, modify, or discontinue product availability and the relevant product features, without prejudice to orders already correctly concluded.
5. Prices
Product prices are stated in euros and, where applicable, include VAT and other taxes required by law.
The price applicable to a purchase is the price stated on the website at the time the order is submitted.
Any additional costs, including shipping fees, will be indicated to the customer before the order is finalized.
The total order price will be displayed during the summary stage before the purchase is definitively confirmed.
Le Piccinotti reserves the right to change product prices at any time. Changes will not apply to orders already concluded.
In the event of an obvious error in the price published on the website, Le Piccinotti reserves the right to inform the customer and proceed in accordance with applicable law.
6. Purchase Procedure and Order Submission
Customers may select the products they wish to purchase and add them to the shopping cart.
Before confirming the order, customers must carefully check the contents of the shopping cart, the selected products, the quantities, the prices, any shipping fees, and the delivery details.
The order is submitted to Le Piccinotti using the procedure available on the website.
By submitting the order, the customer agrees to pay the price stated in the order, without prejudice to the right of withdrawal and other rights recognized by law.
The automatic receipt of the order by the system does not necessarily constitute Le Piccinotti's final acceptance of the order.
The customer will receive an order confirmation email at the address provided during the purchase procedure.
The order confirmation will contain, as required by law, information regarding the purchase and will be retained on durable media.
7. Order Acceptance
Le Piccinotti reserves the right not to accept an order if objective circumstances prevent its fulfillment, such as, but not limited to, product unavailability, obvious errors in the published information, anomalies in the order data, or other circumstances that make fulfilling the order impossible or excessively burdensome.
If an order cannot be fulfilled, Le Piccinotti will inform the customer without undue delay and, if payment has already been made, will refund the amounts paid for the affected products.
8. Payment Methods
Orders may be paid using the payment methods available on the website at the time of purchase.
The payment methods actually available will be indicated during the checkout process.
The order may be processed and shipped once receipt of payment has been verified, unless otherwise indicated.
9. Shipping and Delivery
Products will be shipped to the address provided by the customer during the purchase procedure.
Shipping methods, costs, and estimated delivery times will be indicated on the website and/or during the purchase procedure before the order is finalized.
Le Piccinotti will make every reasonable effort to meet the indicated delivery times.
Unless otherwise agreed, goods must be delivered without undue delay and, in any event, within the maximum period provided for by applicable law.
Any delays attributable to the courier or circumstances beyond Le Piccinotti's control will be managed with the necessary cooperation toward the customer, without prejudice to the provisions of law.
The risk of loss or damage to the products passes to the consumer when the consumer, or a third party designated by them other than the carrier, takes physical possession of the goods, except as provided by law.
10. Delivery Verification
Upon delivery, customers are asked to check, wherever possible, the integrity of the packaging and whether the products received match those ordered.
Any visible damage to the packaging or obvious anomalies may be reported to the courier and promptly communicated to Le Piccinotti.
Failure to report such issues immediately does not, in any event, result in the loss of the rights recognized by law for consumers, including those relating to the legal guarantee of conformity.
11. Right of Withdrawal
Customers purchasing as consumers have the right to withdraw from the online purchase contract within 14 days without providing any reason, except for the exceptions provided by law.
The withdrawal period begins on the day the customer, or a third party designated by them other than the carrier, takes physical possession of the products.
In the case of an order consisting of multiple products delivered separately, the period begins on the day the customer takes physical possession of the last product.
To exercise the right of withdrawal, the customer must communicate their decision to Le Piccinotti by making an explicit declaration before the withdrawal period expires.
The communication may be made using the contact details provided on the website.
Customers may use the withdrawal form provided by law, although they are not required to do so.
12. Return of Products in the Event of Withdrawal
If the right of withdrawal is exercised, the customer must return the products without undue delay and, in any event, within 14 days of communicating their decision to withdraw, except as otherwise provided by law.
The customer is responsible for the return shipping and for choosing the courier.
The customer is solely responsible for any reduction in the value of the products resulting from handling other than that necessary to establish the nature, characteristics, and functionality of the products.
13. Refund in the Event of Withdrawal
If the right of withdrawal is validly exercised, Le Piccinotti will refund the cost of the item to the customer.
The refund will be issued without undue delay and, in any event, within the time limits provided by applicable law.
Unless otherwise agreed with the customer, the refund will be issued by bank transfer.
Le Piccinotti may withhold the refund until it receives the returned products or until the customer has proven that they have been shipped, whichever occurs first.
14. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply in the cases expressly excluded by law.
These include, but are not limited to, goods made to measure or clearly personalized, and other cases provided for by applicable law.
15. Legal Guarantee of Conformity
All products sold to consumers are covered by the legal guarantee of conformity provided for by the Consumer Code.
For new goods, the legal guarantee lasts for two years from delivery and covers defects in conformity existing at the time the goods are delivered and which manifest during the period provided for by law.
In the event of a defect in conformity, the consumer has the right, in the cases and under the conditions provided for by law, to have the conformity of the goods restored through repair or replacement at no cost.
In the cases provided for by law, if repair or replacement is not possible or not practicable in accordance with the requirements established by law, the consumer may be entitled to a proportional price reduction or to the termination of the contract.
The legal guarantee does not cover defects resulting from improper use, use not in accordance with the instructions, normal wear and tear, or other intervening events not attributable to an original defect in conformity.
The provisions regarding the legal guarantee do not limit or exclude the mandatory rights recognized by law for consumers.
16. Incorrect, Damaged, or Non-Conforming Products
If the customer receives a product other than the one ordered, a missing product, or a product with a defect in conformity, they must contact Le Piccinotti using the contact details provided on the website.
Le Piccinotti will assess the report and provide the customer with the necessary information to resolve the issue, in accordance with the rights recognized by applicable law.
The handling of such cases is distinct from the right of withdrawal: the consumer retains the rights provided for by the legal guarantee of conformity, regardless of the right of withdrawal.
17. Intellectual Property
The content on the Le Piccinotti website, including, but not limited to, text, photographs, images, graphics, logos, trademarks, videos, graphic elements, designs, and other materials, is protected by intellectual property laws and, where applicable, belongs to Le Piccinotti or the respective rights holders.
The reproduction, distribution, modification, or use of the website's content for commercial purposes without the prior authorization of the respective rights holder is prohibited, except as permitted by law.
18. Privacy
The processing of customers' personal data is carried out in compliance with applicable personal data protection laws.
For detailed information on how personal data is collected, used, stored, and protected, customers are invited to consult Le Piccinotti's Privacy Policy.
19. Amendments to the Terms and Conditions of Sale
Le Piccinotti may amend or update these Terms and Conditions of Sale at any time.
Amendments will be published on the website and will apply to purchases made after their publication, except as otherwise provided by law.
The terms applicable to each purchase will be those in effect at the time the relevant contract is concluded.
20. Applicable Law and Dispute Resolution
These Terms and Conditions of Sale are governed by Italian law, without prejudice to the mandatory rights recognized by applicable law for consumers.
For disputes with a consumer, the court of the place where the consumer resides or has established their domicile shall have jurisdiction, where provided for by applicable law.
Consumers may also use the alternative dispute resolution mechanisms provided for by current law.
21. Contact
For information, assistance requests, communications regarding orders, the exercise of the right of withdrawal, or inquiries regarding the legal guarantee, customers may contact Le Piccinotti using the following contact details:
Le Piccinotti
Registered office: Via Villa Glori 10, Brescia (BS), Italy
Telephone: 030 241 1262
Email: negozio@lepiccinotti.it
VAT Number: 03173840178
REA / Business Register: BS-338440
Privacy Policy: Link
Returns and Refunds: Link
Last Updated
Last updated: October 2, 2026
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