TERMS AND CONDITIONS OF SALE

1. General Provisions

The sale of products offered on the Le Piccinotti website is governed by these Terms and Conditions of Sale.

The website and its related sales services are operated by Le Piccinotti, with its registered office at Via Villa Glori 10, Brescia (BS), Italy, telephone +39 030 241 1262.

[TO BE ADDED – VAT NUMBER]

[TO BE ADDED – REA NUMBER / COMPANIES REGISTER NUMBER, IF APPLICABLE]

For any information regarding purchases, orders, products or these Terms and Conditions of Sale, customers may contact Le Piccinotti using the contact details provided on the website.

These Terms and Conditions of Sale apply to purchases made through the website and form an integral part of the sales contract concluded between Le Piccinotti and the customer.

Le Piccinotti reserves the right to amend these Terms and Conditions of Sale. The terms applicable to the customer shall be those in force at the time the order is submitted.

2. Scope of Application

Products are offered for sale to adults purchasing as private individuals for purposes unrelated to any business, commercial, craft or professional activity they may carry out.

By placing an order, the customer declares that they are at least 18 years old and are purchasing the products for personal purposes.

Purchases made by individuals acting in the course of their professional or commercial activities are not subject to the consumer protection provisions, unless otherwise provided by law.

3. Product Information

Each product available on the website is accompanied, wherever possible, by a description of its main features, images and information regarding availability, price, any available variations, sizes, materials and other relevant characteristics.

Product images are provided for illustrative purposes only and may differ slightly from the actual product, particularly in terms of colours, shades, brightness, dimensions or proportions, also depending on the screen or device settings used by the customer.

Le Piccinotti undertakes to provide accurate product information and to update the relevant descriptions whenever necessary.

Any specific product characteristics indicated in the relevant product description shall prevail over illustrative images.

4. Product Availability

Product availability indicated on the website is subject to updates and may change.

If a product becomes unavailable after an order has been placed, Le Piccinotti will promptly inform the customer and, where necessary, refund any amounts already paid for the unavailable product.

Le Piccinotti reserves the right to update, modify or discontinue the availability of products and their characteristics, without prejudice to orders that have already been validly concluded.

5. Prices

Product prices are displayed in euros and, where applicable, include VAT and any other taxes required by law.

The price applicable to the purchase is the one displayed on the website at the time the order is submitted.

Any additional costs, including shipping charges, will be communicated to the customer before the order is completed.

The total order amount will be displayed during the order summary stage before the final purchase confirmation.

Le Piccinotti reserves the right to change product prices at any time. Such changes will not apply to orders that have already been completed.

In the event of an obvious pricing error published on the website, Le Piccinotti reserves the right to inform the customer and proceed in accordance with applicable law.

6. Purchase Procedure and Order Submission

Customers may select the products they wish to purchase and add them to their shopping cart.

Before confirming an order, customers must carefully check the contents of their shopping cart, selected products, quantities, prices, any shipping charges and the information required for delivery.

The order is submitted to Le Piccinotti through the procedure available on the website.

Submitting an order obliges the customer to pay the price indicated in the order, without prejudice to the right of withdrawal and any other rights granted by law.

Automatic receipt of the order by the system does not necessarily constitute final acceptance of the order by Le Piccinotti.

Customers will receive an order confirmation email at the email address provided during the purchasing process.

The order confirmation will contain, to the extent required by law, information relating to the purchase and will be stored on a durable medium.

7. Order Acceptance

Le Piccinotti reserves the right not to accept an order where objective circumstances prevent it from being fulfilled, including, by way of example, product unavailability, obvious errors in published information, irregularities in the order details or other circumstances that make fulfilment impossible or excessively burdensome.

If an order cannot be fulfilled, Le Piccinotti will inform the customer without undue delay and, where payment has already been made, will refund the amounts paid for the products concerned.

8. Payment Methods

Orders may be paid for using the payment methods available on the website at the time of purchase.

The payment methods actually available will be displayed during the checkout process.

Orders may be processed and shipped once receipt of payment has been successfully verified, unless otherwise indicated.

9. Shipping and Delivery

Products will be shipped to the address provided by the customer during the purchasing process.

Shipping methods, costs and estimated delivery times will be indicated on the website and/or during the purchasing process before the order is completed.

Le Piccinotti will make every reasonable effort to meet the indicated delivery times.

Unless otherwise agreed, goods must be delivered without undue delay and, in any event, within the maximum period established by applicable law.

Any delays attributable to the courier or to circumstances beyond Le Piccinotti's control will be handled with the necessary cooperation towards the customer, without prejudice to the rights provided by law.

The risk of loss or damage to the products passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods, except where otherwise provided by law.

10. Delivery Inspection

Upon delivery, customers are encouraged to check, where possible, the integrity of the packaging and whether the products received correspond to those ordered.

Any visible damage to the packaging or obvious irregularities may be reported to the courier and promptly communicated to Le Piccinotti.

Failure to report such issues immediately shall not, in any case, result in the loss of any rights granted to consumers by law, including those relating to the legal guarantee of conformity.

11. Right of Withdrawal

Customers purchasing as consumers have the right to withdraw from an online purchase contract within 14 days, without having to provide any reason, except in cases expressly excluded by law.

The withdrawal period begins on the day the customer, or a third party designated by the customer other than the carrier, takes physical possession of the products.

In the case of an order consisting of several products delivered separately, the withdrawal period begins on the day the customer takes physical possession of the last product.

To exercise the right of withdrawal, customers must notify Le Piccinotti of their decision through an explicit statement before the withdrawal period expires.

Such notification may be sent using the contact details provided on the website.

Customers may use the standard withdrawal form provided for by law, although this is not mandatory.

12. Return of Products in the Event of Withdrawal

If the right of withdrawal is exercised, customers must return the products without undue delay and, in any event, within 14 days from the date on which they communicated their decision to withdraw, unless otherwise provided by law.

[TO BE COMPLETED – SPECIFY WHO BEARS THE RETURN SHIPPING COSTS AND THE PRACTICAL RETURN PROCEDURE]

Customers are liable only for any reduction in the value of the products resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the products.

13. Refunds in the Event of Withdrawal

In the event of a valid exercise of the right of withdrawal, Le Piccinotti will refund all payments received from the customer, including any standard delivery costs paid by the customer, with the exception of any additional costs resulting from the customer's choice of a delivery method other than the least expensive standard delivery option offered.

Refunds will be issued without undue delay and, in any event, within the time limits established by applicable law.

Unless otherwise agreed with the customer, refunds will be made using the same payment method used for the original transaction.

Le Piccinotti may withhold the refund until the returned products have been received or until the customer has provided evidence that the products have been sent back, whichever occurs first.

14. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply in cases expressly excluded by law.

These include, by way of example, goods made to measure or clearly personalised, as well as other cases provided for by applicable legislation.

[TO BE VERIFIED BASED ON THE PRODUCTS SOLD BY LE PICCINOTTI – INCLUDE ONLY THE EXCEPTIONS THAT ARE ACTUALLY RELEVANT]

15. Legal Guarantee of Conformity

All products sold to consumers are covered by the legal guarantee of conformity provided for under the Italian Consumer Code.

For new goods, the legal guarantee lasts two years from delivery and covers defects of conformity existing at the time of delivery that become apparent within the period established by law.

In the event of a lack of conformity, consumers are entitled, in accordance with the conditions and circumstances established by law, to have the goods brought into conformity through repair or replacement, free of charge.

In cases provided for by law, where repair or replacement is impossible or cannot be carried out in accordance with the requirements established by applicable legislation, consumers may be entitled to a proportionate price reduction or termination of the contract.

The legal guarantee does not cover defects resulting from improper use, use contrary to instructions, normal wear and tear or other subsequent events not attributable to an original lack of conformity.

The provisions concerning the legal guarantee do not limit or exclude any mandatory rights granted to consumers by law.

16. Incorrect, Damaged or Non-Conforming Products

If customers receive a product different from the one ordered, a missing product or a product presenting a lack of conformity, they must contact Le Piccinotti using the contact details provided on the website.

Le Piccinotti will assess the notification and provide the customer with the necessary instructions for handling the issue, in accordance with the rights granted under applicable legislation.

The handling of such cases is separate from the right of withdrawal: consumers retain their rights under the legal guarantee of conformity independently of the right of withdrawal.

17. Intellectual Property

The content available on the Le Piccinotti website, including, by way of example, texts, photographs, images, graphics, logos, trademarks, videos, graphic elements, designs and other materials, is protected by intellectual property laws and, where applicable, belongs to Le Piccinotti or the respective rights holders.

The reproduction, distribution, modification or use of website content for commercial purposes without the prior authorisation of the relevant rights holder is prohibited, except where permitted by law.

18. Privacy

The processing of customers' personal data is carried out in accordance with applicable personal data protection legislation.

For detailed information on how personal data is collected, used, stored and protected, customers are invited to consult the Le Piccinotti Privacy Policy.

[TO BE ADDED – LINK TO THE PRIVACY POLICY]

19. Amendments to the Terms and Conditions of Sale

Le Piccinotti may amend or update these Terms and Conditions of Sale at any time.

Any amendments will be published on the website and will apply to purchases made after their publication, unless otherwise provided by law.

The terms applicable to each purchase shall be those in force at the time the relevant contract is concluded.

20. Applicable Law and Dispute Resolution

These Terms and Conditions of Sale are governed by Italian law, without prejudice to the mandatory rights granted to consumers under applicable legislation.

For disputes involving consumers, the competent court shall be the court of the place where the consumer resides or has elected domicile, where provided for by applicable legislation.

Consumers may also make use of the alternative dispute resolution mechanisms provided for under current legislation.

21. Contact Details

For information, assistance requests, order-related communications, exercising the right of withdrawal or requests concerning the legal guarantee, customers may contact Le Piccinotti using the following details:

Le Piccinotti
Registered office: Via Villa Glori 10, Brescia (BS), Italy
Telephone: +39 030 241 1262
Email: negozio@lepiccinotti.it

VAT Number: [TO BE ADDED]

REA / Companies Register Number: [TO BE ADDED, IF APPLICABLE]

Privacy Policy: [TO BE ADDED – LINK]

Returns and Refunds: [TO BE ADDED – LINK]

Last Updated

**[TO BE ADDED – PUBLICATION / LAST UPDATED DATE]